Covid-19 information

Safe holidays in Vorarlberg

FAQ – Frequently asked questions from our guests

Current information about the guidelines regarding COVID-19 at the Valavier Active Resort.

Label “Sichere Gastfreundschaft” (Safe hospitality)

Our employees are tested for COVID-19 every week and we can bear the label “Sichere Gastfreundschaft”.

Corona Information

Gastronomy and accommodation

What applies to me?

Current information can be found at the Brandnertal website.
You can find more information about the step-by-step plan here.

Cancellation conditions as of 5 March 2022

  • Up to 12 weeks before the start of the vacation: we will refund the deposit.
  • Up to 4 weeks before the start of the vacation: the deposit will be forfeited in our favor.
  • Up to 1 week before the start of the vacation: we charge 90% of the package price.
  • In case of early departure: we charge the total booked stay.
  • In case of early arrival: we charge the total booked stay.
  • In case of non-arrival without written cancellation: we charge the total booked stay

(beyond that the cancellation conditions according to the Austrian hotel regulations apply)

We recommend the "Europäische Reiseversicherung" www.europaeische.at

Pools (in- and outdoor)

All our pools are open for you but we ask you to mind the minimum distance. There is a limit of guests who can use the indoor pool at the same time. We take the liberty to point this out on signs in the public areas.

Saunas

You are free to use the Swiss pine sauna, the hay sauna as well as the sea salt cabin and the bio sauna. Due to the current situation we take the liberty to inform you about the maximum number of people allowed in the individual areas with signs at the entrances.

Quiet & reading rooms and lounges in the spa area

We arrange our relaxation facilities in a way that we can ensure everyone to keep the minimum distance and the possibility to use a lounger. We kindly ask you to mind the minimum distance at your own responsibility.

Massages and beauty treatments

All treatments listed in our spa folder can be offered. Our employees wear a mask for your protection.

Gym

Our gym can be used without limit. We take care of all hygiene precautions to ensure you a workout which is as safe as possible. Nevertheless we kindly ask you to keep the prescribed minimum distance to other guests.

Restaurants and breakfast buffet

All areas of our restaurant are open to you as usual and we look forward to welcoming you. Despite new conditions we can promise you that the culinary journey in our house takes places unchanged. We offer you our rich theme buffet as usual. We have disinfection dispensers and disposable gloves for your protection. You will find disinfectant dispensers for your hands at all entrances to our restaurants.

Meyers.Speis

Our pantry is open for you. You can purchase our homemade products as usual.

Disinfection

All our rooms are thoroughly cleaned and disinfected according to the highest hygiene standards before your arrival. Surfaces in the public areas (door handles, lifts or also shelves are thoroughly disinfected according to a protocol. We provide enough dispensers for hand disinfection in all public areas in the whole hotel. Bed linens and towels are cleaned according to the requirements.