FAQ – Frequently asked questions from our guests
Current information about the guidelines regarding COVID-19 at the Valavier Active Resort.
Label “Sichere Gastfreundschaft” (Safe hospitality)
Our employees are tested for COVID-19 every week and we can bear the label “Sichere Gastfreundschaft”.
Gastronomy and accommodation
What applies to me?
Current information can be found at the Brandnertal website.
- Up to 12 weeks before the start of the vacation: we will refund the deposit.
- Up to 4 weeks before the start of the vacation: the deposit will be forfeited in our favor.
- Up to 1 week before the start of the vacation: we charge 90% of the package price.
- In case of early departure: we charge the total booked stay.
- In case of early arrival: we charge the total booked stay.
- In case of non-arrival without written cancellation: we charge the total booked stay
(beyond that the cancellation conditions according to the Austrian hotel regulations apply)
We recommend the "Europäische Reiseversicherung" www.europaeische.at