Touchingly real. From person to person.

Yes, our indoor pool is heated to 31°C, the outdoor pool to 30°C and the children's pool to 32°C

You will find a spa bathing bag in your room on arrival. It contains a bathrobe, a bath towel, a pair of slippers and a hammam towel per person.
During your stay in the spa and wellness area - for the sake of the environment! - to use your towels sparingly.

To find peace and quiet before your treatment, we ask you to come to the spa reception ten minutes before your treatment begins. This gives you the opportunity to have a cup of tea and get in the mood for your treatment. Our staff will meet you in the waiting area for your treatment. Please understand that we will not be able to extend your treatment if you are late.

You can cancel free of charge up to 24 hours in advance.
After that, we will charge 80% of the booked service - out of respect for the team and other guests.

Please come to your treatment in a bathrobe and slippers. You will be well covered with sheets and towels during your treatment to ensure your privacy.

We kindly ask you not to reserve the sunbeds in the indoor and outdoor areas. Out of consideration for other guests seeking peace and quiet, unoccupied sunbeds will be vacated by our staff after 30 minutes.

We use high-quality and selected products for all treatments. We will be happy to advise you to find the right products for you. For your piece of wellness at home.

So that you feel more comfortable and we can cater to your individual needs, please let us know your wishes and any complaints before the treatment begins. It is particularly important to inform us in good time if you are pregnant.